Refund Policy

Last updated: November 2026

This Refund Policy applies to all one-time Pay-as-you-go credit packs and recurring monthly subscriptions purchased on remove.ac. All orders and refunds are processed through our Merchant of Record, Paddle.com.

1. 14-Day Full Refund Guarantee

Within 14 days of your initial credit pack purchase or initial subscription payment, you may request a full refund — no reason required. Once approved, Paddle returns the payment to your original payment method and any remaining unconsumed credits from that order are automatically revoked.

2. Cancel Subscriptions Anytime

Monthly auto-renewing subscriptions can be cancelled at any time from your Account page (“Manage / Cancel subscription” via the Paddle Customer Portal) or by emailing us. After cancellation, you will not be billed for future cycles and may continue using remaining current-period credits until the end of the paid billing cycle. One-time Pay-as-you-go credit packs do not auto-renew and never expire.

3. Renewals & Requests After 14 Days

Except where required by applicable consumer protection law or covered by the 14-day guarantee above, renewal periods or orders older than 14 days where credits have already been substantially consumed are generally non-refundable. However, we review every request in good faith and promptly refund duplicate charges or verified service faults.

4. How to Request a Refund

Email [email protected] from your account email with your Paddle order/transaction ID and payment date, or use the buyer support link in your Paddle receipt email. Never send full credit card numbers or passwords by email.

Choose Your Language